Secure Remote Access and Data Privacy for Internal Employees

Introduction

Introduction

At Kern County Employers Training Resource (ETR), we prioritize the security and privacy of our internal data while providing flexibility for our employees to access the centralized ticketing system remotely. This guide outlines essential best practices for securely connecting to the ticketing system from outside the office environment, ensuring compliance with Kern County's security policies and protecting sensitive information.

Best Practices for Secure Remote Access

1. Use VPN or Secure Network Connections: Always connect to the ticketing system from a network approved by Kern County IT, such as a Virtual Private Network (VPN), to encrypt data transmissions and safeguard against unauthorized access.
2. Multi-Factor Authentication (MFA): Enable and use the MFA feature integrated within the ticketing system’s login process to add an extra layer of security beyond username and password.
3. Avoid Public or Unsecured Wi-Fi: Do not access the ticketing system over public Wi-Fi or unsecured networks unless connected through the Kern County VPN.
4. Credential Management: Regularly update your passwords, use strong and unique credentials, and avoid sharing login information with others.
5. Official Mobile App Sources: Download and install the ticketing system’s mobile application only from authorized app stores to prevent downloading compromised or malicious software.
6. Sign Out After Use: Always log out of the system or mobile app after completing your tasks, especially when using shared or public devices to prevent unauthorized access.
7. Report Suspicious Activity: Immediately notify the IT security team if you observe any unusual behavior or suspect a security breach related to your account or system access.

Maintaining Data Privacy and Compliance

By following the above guidelines, Kern County ETR employees help maintain the integrity and confidentiality of sensitive information handled through the ticketing system. These security measures align with our commitment to transparency, accountability, and regulatory compliance across all internal operations.

Need Assistance?

If you experience access issues or have questions about secure remote connectivity, please contact the Kern County ETR IT support team at [Insert IT support contact information]. We are committed to supporting you with secure and efficient access to the centralized ticketing system.

Additional Resources

• Kern County IT Security Policies and Guidelines [Insert link]
• Step-by-Step VPN Setup Instructions [Insert link]
• Multi-Factor Authentication FAQ [Insert link]