How to Submit and Track Maintenance Requests Efficiently

Introduction

Introduction

This guide provides step-by-step instructions for Kern County ETR employees to efficiently submit and track maintenance requests through the new centralized ticketing system. By following this process, you will help ensure transparency, accountability, and timely resolution of maintenance issues, supporting our core values of efficiency and collaboration.

Logging in to the Ticketing System

Begin by accessing the centralized ticketing platform using your employee credentials. Ensure you have your official Kern County ETR login information ready to securely log in.

Submitting a New Maintenance Request

To submit a maintenance request efficiently, follow these steps to provide complete and accurate information:

1. Select "New Maintenance Request" from the main dashboard.
2. Enter all required details, including the exact location, a clear description of the issue, and the priority level.
3. If available, attach any relevant photos or documents using the mobile app to aid maintenance staff in resolving the issue.
4. Submit the ticket. The system will automatically assign the request to the appropriate maintenance personnel for action.

Tracking Maintenance Requests

You can monitor the status of your maintenance requests in real-time directly from your dashboard. Updates, progress notes, and communications from maintenance staff will be visible to keep you informed throughout the resolution process.

Using Microsoft Teams Integration

The ticketing system integrates with Microsoft Teams, allowing you to communicate directly with maintenance teams or approvers. Use this feature for quicker clarifications or approvals to expedite request resolutions.

Benefits of the Centralized Ticketing System

• Enhances transparency and accountability for internal maintenance processes.
• Ensures timely follow-up and reduces the risk of missed requests.
• Provides mobile accessibility for field staff to submit and update tickets on the go.
• Streamlines communication through integration with Microsoft Teams.

Need Help?

If you encounter any issues with the ticketing system or need assistance, please contact the administrative services support team at [Insert contact information] or visit the help center at [Insert internal help center URL].