Using the Mobile App for Ticket Updates and Communication On-the-Go by Maintenance Staff

Introduction

Introduction

This guide explains how maintenance staff at Kern County Employers Training Resource (ETR) can use the mobile app to update ticket statuses and communicate effectively while on the go. Utilizing the mobile app supports our values of efficiency, transparency, and improved communication to enhance internal operations.

Why Using the Mobile App is Important

The mobile app enables maintenance staff to update ticket statuses in real time, attach relevant documentation, and communicate directly with administrative staff and requesters via integrated Microsoft Teams. This reduces missed requests, ensures timely follow-up, and supports smooth workflow integration, especially when working remotely or in the field.

Materials Needed

• Kern County ETR mobile app installed on your device.
• Valid maintenance staff login credentials.
• Internet connection for syncing updates.

Step-by-Step Instructions

Step 1: Log in to the Mobile App

Open the Kern County ETR mobile app on your device and enter your maintenance staff credentials to log in securely.

Step 2: Access Assigned Tickets

Navigate to the dashboard or notifications list to view your assigned tickets that require your attention.

Step 3: Update Ticket Status

Select a ticket and update its status to options such as “In Progress,” “On Hold,” or “Completed” within the app to provide real-time progress updates.

Step 4: Attach Photos or Notes

Add photos or detailed notes to tickets to document work performed or to note any issues encountered during maintenance.

Step 5: Communicate via Microsoft Teams Integration

Use the integrated Microsoft Teams feature within the app to promptly communicate with administrative staff or requesters for clarifications, approvals, or updates.

Step 6: Receive Notifications

Stay informed with push notifications for new ticket assignments or updates to existing tickets to ensure you do not miss any important information.

Step 7: Sync Changes

Ensure your device is connected to the internet to automatically sync your updates and maintain accurate, up-to-date ticket records.

Tips and Best Practices

• Regularly update ticket statuses throughout the day to keep all stakeholders informed.
• Use photos and notes to provide clear documentation, reducing the need for follow-up questions.
• Respond promptly to Microsoft Teams messages to facilitate swift decision-making and approvals.
• Keep the mobile app updated to the latest version to benefit from new features and security improvements.

Additional Information

For any questions or technical support related to the mobile app, please contact the Kern County ETR Administrative Services team or refer to the internal help center resources.

Conclusion

By effectively using the Kern County ETR mobile app, maintenance staff can ensure timely updates, enhance communication, and contribute to improved operational transparency and efficiency throughout the department.