Efficient Management and Prioritization of Supply Requests by Administrative Staff

Introduction

Introduction

This guide provides administrative staff of Kern County Employers Training Resource (ETR) with step-by-step instructions on how to efficiently manage and prioritize supply requests using the department’s centralized ticketing system. By following these best practices, staff can ensure transparency, accountability, and operational efficiency in handling supply needs.

Accessing the Ticketing System

1. Log in to the centralized ticketing system using your administrative credentials provided by Kern County ETR.

2. Navigate to the main dashboard to access key system queues and reports.

Managing Supply Requests

1. Select the “Supply Requests” queue from the dashboard to view all current incoming supply tickets.

2. Utilize the built-in filtering options to prioritize requests effectively by sorting them based on:

• Urgency – address the most critical supply needs first.
• Department – coordinate with respective departments for specialized supplies.
• Date Submitted – ensure timely processing by considering submission timestamps.

3. Assign tickets to the appropriate team members or escalate requests to relevant departments when necessary to maintain operational flow.

4. Monitor real-time status updates to track progress and follow up on pending supply requests.

Communication and Collaboration

Leverage the system’s integration with Microsoft Teams for seamless communication:

• Engage directly with requesters to clarify details or obtain approvals promptly.
• Coordinate with maintenance and supply teams to ensure timely fulfillment.

Mobile Management of Requests

Use the mobile app to manage and update supply requests while on the go or in the field, ensuring urgent needs are addressed without delay.

Reporting and Continuous Improvement

Generate and review summary reports regularly to:

• Track fulfillment rates to measure performance and efficiency.
• Identify bottlenecks or recurring issues in the supply request process.
• Inform decisions for process enhancements and resource allocation.

Summary

By systematically following these steps in the Kern County ETR centralized ticketing system, administrative staff can effectively manage supply requests, ensuring timely fulfillment and improved operational transparency across departments. For additional support or questions, please contact [Insert support contact information].